What are your contact details?
You can email me at email@example.com.
36 Lime St, unit K
Newcastle upon Tyne, Tyne and Wear NE8 1ST
What is polymer?
Polymer clay is a non-toxic material, made primarily of a type of plastic resin. It will crack if put under excess pressure, and can be scratched by sharp objects so please bear this in mind when wearing the pieces.
How do I care for the metal in my pieces?
The metal we use in our pieces is gently waxed to slow patination and tarnishing. Over time brass, copper and stainless steel will become darker and richer, developing a unique patina. To restore the original shine we recommend that you gently clean the metal with a polishing cloth or a gentle polishing compound. Newly polished metal can be waxed with Renaissance Wax to protect the surface and avoid further tarnish.
All jewellery is best stored in a box or another container to avoid scratches and discolouration. Keeping metal jewellery air tight will slow down the rate at which it develops a patina.
How do I take care of the polymer parts of my items?
Our jewellery is splash proof but please avoid direct contact with perfume, creams and other sprays as these may cause discolouration. It is easy to clean the polymer parts with water and gentle detergent, like hand soap. For stubborn stains you may use a cotton bud soaked in nail polish remover carefully and at your own risk. Do not use any abrasives as this will alter the finish of the pieces, but if they do scratch you can gently sand those elements with fine grade wet and dry paper. To restore their lustre we recommend polishing with a soft cloth.
All jewellery is best stored in a box or another container to avoid scratches and discolouration.
Can I customise my order?
We love working on custom orders! We will be very happy to develop a different colour way for any item for a small additional fee. If you want to personalise an existing design or ask us to create something unique just for you we are looking forward to receiving your proposal! Please get in touch using the options provided by Etsy website.
What packaging do you use?
We are working hard on sourcing recycled and recyclable packaging. Currently items come attached to a recycled black card, wrapped in layers of tissue and secured in corrugated paper with a colourful Oll logo sticker.
If you want your item gift wrapped we can arrange that for a small additional fee.
What is gold fill?
Gold filled is an actual layer of gold-pressure bonded to another metal. Gold-filled is usually a lifetime product because the gold layer bonded to the brass core is quite thick (5% of total weight). Gold filled is much more valuable and tarnish resistant. It does not flake off, rub off or turn colors. As a matter of fact, anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewellery. Gold filled jewelry is an economical alternative to solid gold!
Caring for Gold Filled items is as easy as caring for any gold jewelry. Simply keep away from chemicals, clean regularly with mildly sudsy water, rinse well and pat dry with a non-scratching cloth. Polish gently with a jewelry polishing cloth.